Haven Riviera Cancun (Adults Only) Hotel, Cancun - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Carretera Federal 307 Chetumal-Puerto Juarez Km 335, Cancun, Mexico, 77569

Haven Riviera Cancun is an adults-only all-inclusive resort that boasts a stunning oceanfront location between Cancun and Riviera Maya. This resort is designed with exclusive luxury, showcasing contemporary Mexican architecture and lush tropical landscapes. It has received recognition from the Hotel Collection by American Express for its exceptional service and amenities. With 250 acres of stunning beachfront, guests experience the beauty and tranquility of the Caribbean in a secluded setting.

Location

Located just 15 km from Cancun, Haven Riviera Cancun allows easy access to local attractions like Costa Occidental de Isla Mujeres National Park. The surrounding area offers beautiful beaches and vibrant culture, enhancing the overall vacation experience. Guests can conveniently reach the resort via major transport routes, ensuring a seamless arrival.

Rooms

The resort features 333 spacious units, including swim-out rooms, equipped with king size beds, personalized mini-bars, and premium bedding for ultimate comfort. Each air-conditioned room includes a flat-screen TV with satellite channels, a safety deposit box, and a private bathroom with free toiletries. Many rooms offer breathtaking ocean or garden views, enhancing the relaxation experience.

Eat & Drink

Haven Riviera Cancun is home to five restaurants, offering a diverse array of local and international cuisines, including Italian and Mexican specialties. Guests can enjoy garden views while dining on signature dishes expertly prepared by skilled chefs. The resort also features snack bars and bars with a wide selection of drinks, making it easy to indulge at any time.

Leisure & Business

Guests at the resort can enjoy a variety of recreational amenities, including three outdoor swimming pools, a full-service spa, and a fitness center for maintaining an active lifestyle. For entertainment, there are nightly shows at the resort's nightclub. The spa offers rejuvenating treatments using Mayan healing philosophies to provide relaxation and wellness.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Club Oceanfront Junior Suite

Max:

2 persons

56 m²

Bed options:

1 King Size Bed

Sea view

Shower

Private pool

room details

Check Prices

Club Oceanfront Junior Suite

Max:

2 persons

56 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

Club Oceanfront Junior Suite

Max:

2 persons

56 m²

Bed options:

1 King Size Bed

Sea view

Shower

Private pool

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Cancun 13.2 mi

Airports

Cancun (CUN) 8.0 mi

Isla Mujeres (ISJ) 25.3 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Adults only
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
Hairdresser
Coffee shop
Fireplace
Smoke detectors
Electric vehicle charging station
Fire extinguishers

Sports & Fitness

Fitness center
Diving
Snorkeling
Canoeing
Horseback riding
Tennis court
Golf course
Yoga class
Aerobics
Fishing

Guest Parking

Cookware/ Kitchen utensils

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Stores/Commercial services
Welcome drink
Happy hour

Dining

Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Heated swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Federal 307 Chetumal-Puerto Juarez Km 335, Cancun, Mexico, 77569

Map view

Carretera Federal 307 Chetumal-Puerto Juarez Km 335, Cancun, Mexico, 77569

City landmarks

Moon Palace

1.3 mi

Moon Palace Golf Club

1.5 mi

Spa Center

Spa

1.5 mi

Events

Moon Palace Arena

1.5 mi

Carr. Cancun - Tulum

Piston Pueblo

2.2 mi

Amusement & Theme Parks

Xoximilco

2.5 mi

Amusement & Theme Parks

Ventura Park Cancun

4.0 mi

Reviews and Ratings

Feedback from previous guests about their experience.

84%

liked the resort and would come back

Friendly staff

Great food

Bathroom smell

Far from Cancun

8.4/10

Great

Rooms

7.9

Location

6.6

Service

9.2

Dining

6.7

Kenny

United States of America, December 2024

8.2/10

I had a great stay at this hotel with its fantastic personal infinity pool and clean, spacious rooms. The staff was friendly and accommodating, always going above and beyond for comfort. However, the location is a bit far from Cancun, which means more expensive taxi rides for nightlife or dining out. Overall, it was a relaxing vacation, but being so distant from nearby attractions was a downside.

Rooms

10.0

The rooms were spacious and very clean, boasting a perfect location with a personal infinity pool that was just fantastic.

Service

9.0

The service was excellent, with friendly and courteous staff who always checked on us and even served us at the pool, which made for a very comfortable experience.

Location

6.0

The hotel is perfect for a relaxing vacation, but it is quite a distance from the main areas of Cancun, making transportation a bit pricey.

Dining

7.0

Dining options were high-end, but some choices were better than others, leaving me wanting a bit more variety.

Facilities

9.0

The facilities were modern and well-kept, contributing positively to our overall enjoyment, particularly the pool area.

Penelope

United Kingdom, November 2024

8.2/10

I had such a wonderful experience at this hotel! The rooms were plush and I even got an upgrade to the Serenity wing, which was a delightful surprise. The beach was beautiful, and the pools were clean and inviting. However, I found that the food portions were a bit on the small side, and there were some mix-ups with the drinks. Overall, it's a fantastic spot, but with room for improvement in dining.

Rooms

10.0

I was thrilled to find my room so clean and comfortable, especially after getting an upgrade to the Serenity wing with its own private pool.

Service

7.0

The staff was extremely nice and helpful, although there were a few instances where drinks were mixed up.

Location

8.0

While the hotel is in a remote area, the surrounding beauty makes up for the distance from the main attractions.

Dining

7.0

The food was excellent, but I wish the portions were a bit larger and the service more agile.

Facilities

9.0

The pool area was clean and the amenities well-maintained, making for a relaxing stay.

Avery

United Kingdom, November 2024

8.0/10

I had a wonderful stay at the hotel! The staff went above and beyond to ensure my comfort, and the serene beach setting was just perfect for a relaxing getaway. The rooms were spacious and clean, featuring a lovely jacuzzi on the balcony. However, the location is a bit far from Cancun and the dining options could use some improvement. Overall, it was a great experience for what I paid.

Rooms

9.0

The rooms were spacious, clean, and comfortable with a nice jacuzzi on the balcony, adding a lovely touch to my stay.

Service

10.0

The service was outstanding; the staff were friendly and went out of their way to make me feel welcome and comfortable.

Location

7.0

The location was serene and perfect for relaxation, but it was a bit far from the main attractions in Cancun.

Dining

6.0

Dining was decent, but there weren't many options available which was a bit of a letdown.

Facilities

8.0

The hotel had clean pools and beautiful beach areas that were well-maintained, adding to the luxurious vibe.

Maria

United Kingdom, October 2024

6.6/10

I had a mixed experience at this hotel. On the plus side, the staff was incredibly friendly and helpful, making my stay a little more enjoyable. The location offered a sense of privacy, although it was a bit far from Cancun, which might not suit everyone. My room was clean and tidy every day, but I did face noise from nearby construction during the day. Overall, it was decent but could improve in several areas.

Rooms

7.0

The room was kept clean daily but was next to a construction site, which was quite noisy during the day.

Service

9.0

The staff were friendly and went above and beyond to ensure my comfort.

Location

6.0

The location was excellent for privacy, but it was a long ride from Cancun, which was a downside.

Dining

5.0

Dining was okay, but I didn't find it exceptional; there were some unfriendly staff members.

Facilities

6.0

Facilities were decent but nothing extraordinary.

Christina

United Kingdom, October 2024

6.8/10

I had a great experience overall at the hotel, especially with the stunning ocean view and the unexpected upgrade to the Serenity wing. The service from staff, particularly Puncho, was top-notch and made me feel welcome. On the downside, I found the location to be a bit too remote and not convenient for accessing Cancun’s main attractions, and the rooms could use a little more attention to cleanliness.

Rooms

7.0

I enjoyed the upgrade to the Serenity wing, which offered a fantastic view. However, I noticed some cleanliness issues like a dirty couch and fingerprints on the patio windows.

Service

9.0

The service was amazing! Puncho was particularly fantastic, always checking in on us and remembering my face. It felt personalized and I really appreciated that.

Location

5.0

The hotel is in a very remote area, which made accessing Cancun’s attractions a bit challenging. It's quite far from the action and the hotel zone.

Dining

6.0

While the gourmet sandwiches were delicious, the dining service could be improved by being more agile and generous with the courses. Breakfast was good but could use more variety.

Facilities

7.0

The facilities were decent and well-maintained. However, I expected a bit more in terms of amenities given the hotel’s reputation.

Tommy

United States of America, August 2024

7.6/10

I had a good experience at this hotel overall. The rooms are really spacious and offer a great ocean view, although I did notice an unpleasant smell coming from the bathroom at times. The staff were incredibly friendly and made me feel welcome throughout my stay, plus the location is right on the beach, which is a definite plus. However, it’s a bit isolated and getting into Cancun can be pricey. Still, I found the value for money to be reasonable.

Rooms

7.0

The rooms were really lovely and big, with access to better space and an ocean view, but there was a horrible smell coming from the bathroom.

Service

9.0

The service was so nice and friendly. They were really helpful in giving me tips about which restaurants needed reservations and knew how to make my stay special.

Location

6.0

The location is fantastic, right on the beach, but it’s an expensive taxi ride from Cancun and a bit far from malls and restaurants.

Dining

8.0

The dining options were really good, especially the buffet which had a great selection and was high quality, though I didn't want it every day.

Facilities

8.0

The hotel facilities were well-maintained and enjoyable, particularly the pool area.

Naomi

United Kingdom, August 2024

7.4/10

I recently stayed at this hotel, and while it had its highlights, there were a few downsides too. The rooms were quite nice and clean, boasting a lovely jacuzzi on the balcony. The staff truly stood out with their friendly demeanor, always making me feel welcomed. However, the location was a bit secluded, making it far from the lively action of Cancun. Additionally, I encountered some plumbing issues, which detracted from the overall experience.

Rooms

7.0

The rooms were clean and had everything I needed, and the jacuzzi on the balcony added a really nice touch. However, I did experience a water leak in the porch area by the jacuzzi and there was an unpleasant smell coming from the bathroom.

Service

10.0

The staff were incredibly friendly and always greeted me with a smile. Puncho, in particular, was amazing; he remembered me and checked up on us, which made me feel special.

Location

5.0

The hotel is in a very private area, which is great for those seeking a quiet stay. However, it's quite far from the busier parts of Cancun, with shopping and dining options not easily accessible.

Dining

7.0

The dining options were nice and had everything I needed, but I found that they closed a bit on the early side, which limited my choices.

Facilities

8.0

The facilities were decent, and I enjoyed spending time at the pool. It provided a relaxing atmosphere.

Rufus

United States of America, August 2024

8.6/10

I stayed at this hotel and found it to be a generally nice spot with clean and spacious rooms. The staff were incredibly friendly and accommodating, which made the experience enjoyable. However, I did face some disruptions due to nearby construction that started early in the morning. Overall, I felt the value was decent, but the noise was a downside.

Rooms

8.0

The rooms were spacious and clean, providing a comfortable stay overall.

Service

10.0

The staff were friendly, polite, and very welcoming throughout my visit.

Location

9.0

The location was convenient, near the airport and offering a relaxing vacation vibe.

Dining

Facilities

7.0

The amenities were decent, but I wish the pool area had more options.

Dick

United States of America, July 2024

8.0/10

I had a wonderful stay at this hotel! The staff was super friendly, and the food was absolutely amazing. The beach was beautiful, and the pools were clean and inviting. However, I did encounter a strong smell coming from the bathroom in my room, which was quite off-putting. Overall, the hotel is a great value for money and perfect for a beach getaway.

Rooms

6.0

While the rooms were plush and generally nice, there was a horrible smell coming from the bathroom that detracted from the experience. Upon requesting housekeeping to clean again, I was disappointed they didn’t offer a room switch.

Service

10.0

The service was beyond amazing! Everyone was incredibly nice and friendly. I had a great conversation with Sahel, the lifeguard, and the overall staff went above and beyond.

Location

7.0

The hotel is a bit far from Cancun, which means taking an expensive taxi ride to reach the city and its attractions. However, it’s located in a beautiful holiday resort area that felt nice and private.

Dining

8.0

The dining options were varied, and I really enjoyed the buffet breakfast in the mornings. The food was delicious, particularly the crisp salads. However, the restaurant did get too busy at times.

Facilities

8.0

The hotel has clean pools and a beautiful beach, which made my stay enjoyable. However, it would have been nice if there were more activities or entertainment options available.

Friendly staff

Bathroom smell

Dave

United States of America, July 2024

7.8/10

I had a lovely stay at this hotel, and the personal infinity pool was definitely the highlight for me. The rooms were spacious and modern, and I appreciated the high-tech features. The staff was friendly and accommodating, making me feel welcome. However, the dining experience was a bit hit-or-miss, as some food options were not up to par. Overall, I felt that I got good value for my stay, but there were a few areas that could use improvement.

Rooms

8.0

The rooms were nice and had awesome high-tech features, offering a very comfortable stay.

Service

9.0

The staff were friendly and helpful, providing excellent service throughout my stay.

Location

7.0

The hotel's location was perfect for a relaxing vacation, although it felt a bit remote from other activities.

Dining

6.0

The food was decent, but I did find that some portions were quite small and could use improvement.